Welcome to Mountain View Window Cleaning! We’re thrilled to have you join our family of satisfied customers.
We understand that inviting someone into your home for a service can sometimes raise questions or concerns, and we’re here to address them all.
Our service terms and agreements are designed with your peace of mind in mind. They ensure that everyone is on the same page, from booking to completion of service.
We understand life may get busy, so we will be sure to share these service terms and conditions with you a couple of times so you’ll have them for easy reference.
We will also ask for your confirmation and e-signature to ensure you’ve had a chance to go over and agree to the terms.
Let’s jump right in!
WINDOW CLEANING
PERSONAL LARGE ITEMS: Please take note that for liability reasons, any furniture or fragile items that might be in the way of the windows need to be moved approximately 2 ft away from the window prior to our appointment time, unless an accidental damage waiver is signed. This is to ensure that our crew can get you taken care of as quickly and efficiently as possible. This also ensures that no damage ever accidentally happens to your valuable personal items! This does not include any window treatments. (Very Heavy furniture items that aren’t easily moved can be left in place.) Any windows that are blocked by personal items may be skipped and not cleaned.
WINDOW / SCREEN ACCESS: We will need complete access to each window, including inside access (even if you are only getting an exterior only clean) In many cases, many home screens can only be removed from the inside. All 2nd story screens will be removed from the inside as well.
HOUSEWASH & CONCRETE/ FLAT SURFACE CLEANING
While Mountain View Window Cleaning is on location and performing work on your property, you are responsible for keeping all children and pets, as well as other individuals away from the work area. Children and pets must be kept off the work surface for at least 24 hours after our work is completed. This is for your safety as well as our own.
Removal & Replacement of Deck Contents – Concrete Cleaning & House Washing: Removal and replacement of grills, deck furniture, planters, and any other items are the responsibility of the homeowner. Should we need to remove items from the deck, we will not be responsible for any damage, breakage or for storage issues. An additional charge may be applied for the time and labor devoted to the removal of these items.
Stains: Some stains cannot be removed by power washing. Tree sap, artillery fungus, splatters from stains and paints are examples of materials that cannot be removed by conventional means. We make every attempt to point these areas out to the customer when quoting the project. Sometimes these stains cannot be removed at all.
PROPERTY & HOME ACCESS:
For yours and our safety, there must be an adult 18 or over at the home for us to enter. Any children under the age of 18 must be home with an adult. We will ring the doorbell to get permission to be on the property to complete the job.
If you give us permission to clean the windows while no one is home, we will request a written consent, via email or text that we have permission to clean the property while it is unattended. We will send a notification when we arrive and when we are completed as well as send any pictures.
Please make sure that we are able to access all areas that need to be cleaned, especially if you will not be home at the time we will arrive. This would include any locked gates and doors.
Water Usage: By signing this agreement, you agree to provide Mountain View Window Cleaning the right to use an on-site water supply as needed to complete the stated project without compensation. If an exterior water supply is required, it will be at an additional charge. It is the customer’s responsibility to make sure the water supply is on and in working order before we arrive.Additional charges will be applied if water is not available.
Electrical Usage: By signing this agreement, you agree to provide Mountain View Window Cleaning the right to use an on-site source of electricity as needed to complete the stated project without compensation. If an exterior source is required it will be at an additional charge.
OTHER HOME SERVICES: (Housekeepers / Landscaping) If possible, please schedule your window cleaning appointment around any other home services like Landscaping, Painting, House Cleaning Etc. This helps us not be in the way of other professionals and allows us to do an efficient and thorough cleaning. We are a FINISHING CREW and cannot work around other projects that will hinder our end result. Ultimately, we want you to be happy with the service we provide!
WEATHER: Occasionally inclement weather can affect our schedule but it is actually a rare event that we have to reschedule due to the weather. The rain actually does not affect our results, since we are cleaning the dirt off the windows, rain should not cause a problem.
The only time we typically have to reschedule is if there is a dangerous lightning and wind storm, or ice and snow that creates hazardous conditions. Of course, ultimately you have the option to reschedule due to weather if you like, but be mindful that our schedule can be full for up to 2-3 weeks at a time depending on the season.
Payments & Deposit
Deposit & Card on File: To secure your spot for any of our services, we require a$25 deposit. Don’t worry, this deposit will be credited toward your final bill once we’ve completed our work and allows us to get a card on file.
Payment: When it comes to settling up, we’ve got options! Payment is due right after we’ve completed service, unless we’ve arranged something different beforehand. We’re happy to take cash, checks, or cards, and we’ll always send over a receipt for your peace of mind.
Card on File: Life can get busy, we get it! In case you’re not available or if the invoice remains unpaid for 24 hours, we’ll charge the card on file for the remaining balance on the next business day.
Tipping: Our team pours their heart into every job, and while tipping isn’t mandatory, it’s always a nice gesture to show appreciation for a job well done.
Minimum Service Charge: Just a heads up, there’s a $300 minimum for any services we provide. If for some reason, the service you requested is lower than $300, we will be happy to quote and add on any services until the minimum total is reached.
Rescheduling & Cancellation
We know things can get crazy, and plans sometimes change in the blink of an eye. If you need to cancel or reschedule, just drop us a line at least 48 hours ahead of time. via text, call or email at: (559) 770 – 1788 / [email protected]
This gives us a chance to find someone else who could use our help.
If your cancellation or reschedule request falls within the 48-hour window, there will be a $100 fee for cancelations or rescheduling. Our aim is to ensure a smooth flow for everyone, rather than catching anyone by surprise.
DOCUMENTATION / PHOTOS: For internal documentation purposes, we may need to take exterior photos of the home. These photos are NOT to be used in marketing and are only for company documentation. If you give us permission to take photos/video for marketing purposes, we will get permission with a signed document.
Contact Information
For questions about these Terms, please contact us at:
Email: [email protected]
Phone: 559-770-1788
